Q: Are you manufacturer or trade company?
A: We are an Integrated Industry and Trade company, specializing in the export of pet products, and were established in China in 2013.
Q: Can I ask for a sample?
A: Absolutely! We offer complimentary samples, with the cost fully refunded once you place a formal batch order.
Q: How long can we get the samples? How long about the delivery time?
A: For our Ready-To-Ship Product, sample time is 2-5 working days, with a delivery window of 10-20 days. For our OEM Product, expect sample readiness in 7-10 working days and delivery within 15-30 days.
Q: What kind of shipping method can you cooperate with?
A: We offer a range of shipping options including sea, railway, and air transportation. With DHL, UPS, FEDEX, TNT, and special shipping routes, we find the optimal shipping solution based on destination and order size.
Q: What payment terms do you accept?
A: We accept T/T, L/C, and PAYPAL. We are flexible with payment options to accommodate your preferences.
Q: What about your warranty?
A: We offer a 12-month warranty on all products from the delivery date. Should any quality issues arise, please provide photos and videos for our assessment, and we will ensure a satisfactory resolution through negotiation.
Q: What services will you provide?
A: We provide a range of services including custom service, wholesale business, small quantity orders, professional drop shipping, and short lead time services.
Q: What is your Company business principle?
A: Service First, Customer Foremost, Integrity and Responsibility through all our business relationships.