Q: Are you a manufacturer or trade company?
A: Welcome to Henan Soulu Trading Co., Ltd. where we seamlessly blend the expertise of an Integrated Industry and Trade company Established in China in 2013, we specialize in the export of premium pet products Our mission is to deliver comprehensive solutions that not only fulfill our customers' desires but also align with evolving market interests
Q: Can I ask for a sample?
A: Absolutely! We offer complimentary samples The cost of these samples is fully refundable once you proceed with a formal batch order.
Q: How long does it take to receive the samples? What is the estimated delivery time?
A: For our Ready-To-Ship (RTS) products, sample processing takes 2-5 working days, with delivery times ranging between 10-20 days. For our OEM products, sample processing requires 7-10 working days, and delivery is expected within 15-30 days
Q: Which shipping methods are available for collaboration?
A: We collaborate with a variety of shipping methods, including sea, railway, and air transport. Additionally, we partner with renowned carriers like DHL, UPS, FEDEX, and TNT, along with specialized shipping routes. We are committed to finding the optimal shipping solution tailored to your destination and order quantity
Q: What payment terms do you accept?
A: We accept multiple forms of payment, including T/T, L/C, and PAYPAL. We are flexible and accommodating to your preferred payment method.
Q: What is your warranty policy?
A: Our products come with a 12-month warranty from the date of delivery. Should you encounter any quality issues, kindly provide photos and videos for our assessment. We take responsibility and are committed to delivering a satisfactory resolution. Open negotiation is our preferred approach to resolving any issues
Q: What range of services do you provide?
A: Our services include: Custom Service - Leveraging strong partnerships with gold suppliers, we offer OEM services to our clients. Wholesale Business - We supply a wide array of hot-selling products at competitive prices without compromising quality. Small Quantity Orders - Ideal for new market entrants, we support low-quantity orders with expedited delivery. Professional Drop Shipping - Enjoy the best prices with a minimum order quantity of just one piece. Short Lead Time - Our products are ready for delivery within 3-5 working days